Equipment, Installation and Services

The information presented on this site is included with the understanding and agreement that alarm equipment sales, system installations, and home automation services are performed by independent third parties. All equipment pictured on this site, including keypads and cameras, is dependent on availability.

Security Packages

Basic Security Package: For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $69 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Offers may be modified or discontinued without notice. Landline required. Installation work performed by licensed personnel where required by law. Upon early termination by customer, Priority 1 Protection may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply.

HomeTouch® Security Package: For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 36 months. Standard message and data rates may apply to all text alerts. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access. Equipment fees and monthly charges apply if additional equipment ordered. Installation work performed by licensed personnel where required by law.Upon early termination by customer, Priority 1 Protection may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply.

HomeTouch® Premier Package: For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $149 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Standard message and data rates may apply to all text alerts.Video recordings only available for pre-selected activities. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access. Equipment fees and monthly charges apply if additional equipment ordered. Installation work performed by licensed personnel where required by law. Upon early termination by customer, Priority 1 Protection may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply.

HomeTouch® Care Package: For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Standard message and data rates may apply to all text alerts.Video recordings only available for pre-selected activities. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access. Equipment fees and monthly charges apply if additional equipment ordered. Installation work performed by licensed personnel where required by law. The medical alert system is not a medical device and does not provide medical advice, which should be secured from qualified medical personnel. The medical alert system is not designed to work away from the home. Upon early termination by customer, Monitronics may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply.

HomeTouch® Care Plus Package: For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $149 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Standard message and data rates may apply to all text alerts.Video recordings only available for pre-selected activities. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access. Equipment fees and monthly charges apply if additional equipment ordered. Installation work performed by licensed personnel where required by law. The medical alert system is not a medical device and does not provide medical advice, which should be secured from qualified medical personnel. The medical alert system is not designed to work away from the home. Upon early termination by customer, Monitronics may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply.

Referral Reward Offer

Referrals must be submitted using the Monitronics referral reward web form  prior to the installation date of the referred party. Gift cards are limited to one $50 gift card per referred party and will not be awarded if the referred customer information is submitted after the installation date.  The referred customer’s account must be online and purchased by Monitronics to qualify for the referral reward promotion. Please allow for 3-5 weeks for delivery of referral reward gift cards.

Move Offer Program

Offer available to customers with 1-year Priority 1 Protection account history and current up-to-date billing. Customer must sign a new 36-month or 60-month contract at minimum required monthly rate.  Customer must be owner of the new home site and must be within a Priority 1 Protection service area.  Keypad type dependent on availability.  Cell communication for primary or backup monitoring is considered a service upgrade and may be subject to additional cost. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access. Extended Service Option: If Customer requests repair service (other than service pursuant to an original installation warranty), Company or its contractor may agree to provide such repair service during its regular business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday (excluding holidays) for fifty dollars ($50) per service trip (or at Company’s customary rates outside of the specified hours or days) for as long as Company provides Customer’s monitoring service and Customer is current on all payments. Customer is responsible for repairs to or replacements of batteries; key fobs; alarm screens; cellular equipment; cameras; video equipment; and home automation or interactive notification services, equipment, hardware or software. Customer is also responsible for damage caused by abuse, misuse, faulty connections, tampering, construction, vandalism, theft, acts of God, cosmetic damage or any other cause other than normal wear and tear.

Testimonials

Testimonials may be used in connection with publicizing and promoting Priority 1 Protection. I authorize Priority 1 Protection to use my name, brief biographical information, and the Testimonial as defined on this form. I hereby irrevocably authorize Priority 1 Protection to copy, exhibit, publish or distribute the Testimonial for purposes of publicizing Priority 1 Protection’s programs or for any other lawful purpose. These statements may be used in printed publications, multimedia presentations, on websites or in any other distribution media. I agree that I will make no monetary or other claim against Priority 1 Protection for the use of the statement. In addition, I waive any right to inspect or approve the finished product, including written copy, wherein my likeness or my testimonial appears. I hereby hold harmless and release Priority 1 Protection from all claims, demands and causes of action which I, my heirs, representatives, executors, administrators or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.

Extended Service:

Extended Service Option: If Customer requests repair service (other than service pursuant to an original installation warranty), Company or its contractor may agree to provide such repair service during its regular business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday (excluding holidays) for fifty dollars ($50) per service trip (or at Company’s customary rates outside of the specified hours or days) for as long as Company provides Customer’s monitoring service and Customer is current on all payments. Customer is responsible for repairs to or replacements of batteries; key fobs; alarm screens; cellular equipment; cameras; video equipment; and home automation or interactive notification services, equipment, hardware or software. Customer is also responsible for damage caused by abuse, misuse, faulty connections, tampering, construction, vandalism, theft, acts of God, cosmetic damage or any other cause other than normal wear and tear.

False Alarm Protection:

Priority 1 Protection OR Monitronics International, Inc. (“Monitronics”) will credit Customer’s monitoring account for up to fifty dollars ($50) for each false alarm fine paid by Customer, if, and only if, ALL of the following conditions are met: (1) the false alarm fine is not a result of user error or Customer’s negligence; (2) Customer is not in default under his/her Alarm Monitoring Agreement and is current on payments due; and (3) Customer provides Monitronics with a copy of any receipt reflecting the amount Customer paid for each false alarm fine within sixty (60) days of payment of such fines. There is a limit of two credits under this program in any consecutive twelve (12) month period. Customer understands that Monitronics reserves the right to reject any credit under this program if ALL of the above-referenced conditions are not met. Customer further understands that this program may be changed, modified or discontinued at the sole discretion of Monitronics. Payments of any amounts under this program are in no way intended to be an admission of fault or liability on the part of Monitronics, and Customer expressly agrees that acceptance of any credit will not be evidence of liability for any failure by Monitronics as to any products or services. This program only applies to Priority 1 Protection’s customers that execute an Alarm Monitoring Agreement on or after March 5, 2014. All information requested above and/or questions related to this program may be (i) faxed to 972.243.0195, Attn: Customer Service Department; (ii) emailed to cust_serv@monitronics.com; or (iii) mailed to 2350 Valley View Ln, Dallas, TX 75234, Attn: Customer Service Department.

Theft Coverage:

Priority 1 Protection OR Monitronics International, Inc. (“Monitronics”) will reimburse a Customer for up to five hundred dollars ($500) for amounts paid by Customer to cover homeowner’s insurance deductible, if, and only if, ALL of the following conditions are met: (1) the property loss was a result of a break-in that took place while the security system was installed at Customer’s protected premises (“Premises”) was armed at the time of the break-in, and while all of the Customer’s doors and windows were locked; (2) the intruder entered the Premises through a door, window or other area equipped with a detection device, such device was not bypassed, or rendered incapable of detecting intrusions, and Monitronics received an intrusion alarm signal in its monitoring center; (3) Customer is not in default under his/her Alarm Monitoring Agreement and is current on payments due; (4) Customer files a written claim with his/her homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; (5) Customer reports the break-in to the appropriate police department and obtains a written police report; and (6) Customer provides Monitronics with copies of the Customer’s insurance claim report, the police report and proof of settlement by the insurance company, including a declaration document from the insurance company reflecting the amount of Customer’s paid insurance deductible within one-hundred twenty (120) days of the property loss.  There is a limit of one reimbursement under this program in any consecutive twelve (12) month period. Customer understands that Priority 1 Protection Or Monitronics reserves the right to reject any reimbursement under this program if ALL of the above-referenced conditions are not met.  Customer further understands that this program may be changed, modified or discontinued at the sole discretion of P1P or Monitronics.  Payments of any amounts under this program are in no way intended to be an admission of fault or liability on the part of Priority 1 Protection or Monitronics, and Customer expressly agrees that acceptance of any reimbursement will not be evidence of liability for any break-in or other failure by Priority 1 Protection or  Monitronics as to any products or services.  This program only applies to Priority 1 Protection Or Monitronics’ customers that execute an Alarm Monitoring Agreement on or after September 1, 2015.  All information requested above and/or questions related to this program may be (i) faxed to 972.620.5557, Attn: ERT Department; (ii) emailed toexecutiveresponseteam@monitronics.com; or (iii) mailed to 2350 Valley View Lane, Dallas, TX 75234, Attn: ERT Department.